1. Scope
This Refund Policy applies to one-time purchases of Dealino lead research packages from Morelli Holding GmbH, Stockhornstraße 50, 68169 Mannheim, Germany. It is part of our Terms of Service.
2. What You Buy
Dealino provides a personalized research service. We review your targeting criteria, search for recent public buying signals, and deliver relevant lead opportunities with context. We do not guarantee replies, meetings, sales, revenue, or any specific commercial outcome.
3. Delivery Timing
Lead packages are usually delivered within 1 to 3 hours. If delivery takes longer, we will continue working on the order unless you contact us and a refund is required under this policy or applicable law.
4. Replacement Guarantee
If a delivered lead clearly does not match the targeting criteria you submitted before we started the work, we will provide a replacement lead at no additional cost.
To request a replacement, email us within 7 days of delivery and include:
- The lead you believe is not relevant.
- The targeting criterion it fails to meet.
- Any supporting context that helps us assess the issue.
5. When Refunds Are Available
We may issue a full or partial refund when:
- We cannot deliver the ordered service and cannot offer a reasonable replacement.
- We deliver duplicate or unusable leads and cannot replace them.
- A refund is required by applicable law.
- We approve a refund at our discretion after reviewing the circumstances.
6. When Refunds Are Not Available
Unless applicable law says otherwise, refunds are not available only because:
- A lead does not reply, book a call, purchase, or convert.
- You change your targeting criteria after delivery.
- You do not use the delivered leads.
- A public source post, profile, or link changes after delivery.
- The issue can reasonably be resolved by a replacement lead.
7. EU and UK Consumer Withdrawal Rights
If you are an EU or UK consumer, you may have a 14-day right to withdraw from certain online purchases. Because Dealino provides personalized services that may begin shortly after purchase, your withdrawal rights may be affected if you expressly request immediate performance and acknowledge that the right to withdraw may be lost once the service has been fully performed.
This section does not limit mandatory consumer rights that apply in your country.
8. How Refunds Are Processed
Approved refunds are returned to the original payment method through Stripe. Your bank or payment provider may take additional time to post the refund, commonly 5 to 10 business days.
9. Chargebacks
Please contact us before opening a chargeback so we can review the issue and resolve it quickly. Chargebacks may delay review and delivery of replacements.
10. Contact
Refund and replacement requests can be sent to [email protected].